Privacy policy

Privacy Policy

This Privacy Policy describes how Harenna LLC-FZ (“Harenna”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

  • Company Name: Harenna LLC-FZ
  • Country of Domicile: United Arab Emirates
  • Website: www.harennacoffee.ae
  • Contact Email: contact@herennacoffee.ae

2. Information We Collect

2.1 Personal Information

We may collect personal information when you:

  • Visit our website
  • Place an order
  • Create an account
  • Subscribe to newsletters
  • Contact customer support

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related details (processed securely via third-party gateways)

You may browse the website anonymously; however, some features may be limited.

2.2 Non-Personal Information

We may automatically collect non-personal data such as:

  • Browser type
  • Device information
  • IP address
  • Operating system
  • Website usage and interaction data

This data helps us improve website performance and user experience.

3. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies provided by us and third-party partners, including TikTok, to enhance user experience, analyze website traffic, measure advertising performance, and personalize marketing communications.

These technologies may automatically collect information such as IP address, device identifiers, browser type, pages visited, interactions with content, and purchase activity. This information may be shared securely with analytics and advertising partners for marketing, attribution, and performance measurement purposes, in accordance with applicable data protection laws.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

4. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Communicate order updates and confirmations
  • Improve customer service and website performance
  • Send newsletters, promotions, and updates (only if you opt in)
  • Comply with legal and regulatory obligations

You may unsubscribe from marketing emails at any time by following the link in our emails or contacting us directly.

5. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure or alteration

Sensitive data transmission is encrypted using SSL-secured communication channels. Please note that no method of transmission over the Internet is 100% secure.

6. Payment Security

  • We do not store, sell, rent, or share credit/debit card details
  • All payments are processed through secure, PCI-DSS compliant third-party payment gateways
  • Harenna does not have direct access to your card information

7. Sharing of Information

We do not sell or trade personal information.

We may share limited data only with:

  • Trusted service providers (payment processors, logistics partners, email platforms)
  • Legal authorities when required by law

All third parties are contractually obligated to protect your data.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external sites. We recommend reviewing their privacy policies before providing personal information.

9. International Data Transfers

If you access our website from outside the UAE, your data may be transferred to and processed in the UAE or other jurisdictions where our service providers operate, in compliance with applicable laws.

10. Privacy of Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Policy Updates

Harenna reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the updated policy.

12. Your Consent

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the website.

13. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact:
Email: contact@herennacoffee.ae